Privacy Policy
Last Updated: 29 May 2026
At MILCO Brand Identity Studio (“MILCO”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, milco.studio (and any associated subdomains), or engage our services.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.
1. Who We Are
MILCO Brand Identity Studio is an Adelaide-based creative studio specialising in brand identity, strategy, and marketing for businesses across healthcare, property, aged care, disability services, and allied health sectors.
ABN: [Insert ABN]
Address: Adelaide, South Australia, Australia
Email: info@milco.au
Website: www.milco.au
2. Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide Directly
Name, email address, phone number, and business details submitted via contact forms or enquiry submissions
Information shared during onboarding, discovery calls, or project briefs
Payment and billing information (processed securely through third-party payment providers)
Communications you send to us via email, phone, or social media
2.2 Information Collected Automatically
IP address, browser type, device type, and operating system
Pages visited, time spent on pages, referring URLs, and clickstream data
Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
Information from referral partners or business directories
Publicly available professional information (e.g. LinkedIn) relevant to a business enquiry
3. How We Use Your Information
We use your personal information to:
Respond to enquiries and communicate about our services
Deliver brand identity, design, strategy, and marketing services
Send project updates, proposals, and invoices
Improve and personalise our website experience
Send marketing communications where you have opted in (you may unsubscribe at any time)
Comply with our legal obligations under Australian law
Protect against fraud or misuse of our services
We will not use your personal information for purposes incompatible with those listed above without your prior consent.
4. How We Share Your Information
MILCO does not sell your personal information. We may share it in the following limited circumstances:
4.1 Service Providers
We engage trusted third-party providers to support our operations, including website hosting, project management, analytics, email platforms, and payment processing. These providers are contractually bound to protect your data and may only use it to deliver services on our behalf.
4.2 Business Partners
Where we engage design, development, or photography partners (such as Growmodo or contracted creatives) in the delivery of your project, relevant project information may be shared with those partners under confidentiality obligations.
4.3 Legal Requirements
We may disclose your information if required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of MILCO, our clients, or others.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.
5. Data Storage and Security
Your personal information is stored on secure servers. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.
While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take reasonable precautions when sharing sensitive information online.
Our service providers may store data outside Australia (including in the United States or European Union). Where this occurs, we take steps to ensure appropriate data protection standards apply.
6. Your Rights
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information (subject to legal obligations)
Withdraw consent for marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, please contact us at info@milco.au. We will respond within 30 days.
7. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support marketing activities. Cookies are small text files stored on your device.
Types of cookies we may use:
Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics)
Marketing cookies: Used to deliver relevant content and track the effectiveness of campaigns
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or partner services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated policy will be posted on our website with a revised “Last Updated” date. Continued use of our website following any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:
MILCO Brand Identity Studio
Email: info@milco.au
Website: www.milco.au
Location: Adelaide, South Australia, Australia
For privacy complaints, you may also contact:
Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au | Phone: 1300 363 992
© 2026 MILCO Brand Identity Studio. All rights reserved.